When is the service ending?
The service will be ending on September 30th, 2013.
What if I don’t have a computer or smartphone?
If you don’t have a computer or smartphone to check your mail on Outlook.com and favorites or photos on SkyDrive, here are some options that other users have tried:
Can I access the internet without a computer?
Yes. There are many devices now that have the ability to access the internet. These include smartphones and tablets. You have many options for choosing what is best for you.
What if I only have dial-up access in my area?
If you only have access to dial-up in your area, your computer choices are more limited. New computers do not come with a modem, and many do not support using a modem. You might consider finding an older used computer that has a modem. You can also buy a separate dial-up modem that can be plugged into your computer.
What is a Microsoft account?
A Microsoft account is your email address and password that you use to sign in to access services like Outlook.com (for emails), SkyDrive (for favorites, photos, and other files saved to SkyDrive’s online storage), and People (for contacts). To find out more about your Microsoft account, go to http://windows.microsoft.com/en-US/windows-live/sign-in-what-is-microsoft-account. In the past, if you created a Windows Live ID or a Passport, that is now your Microsoft account.
How can I access my email, contacts, and favorites after the service ends?
To access your Mail and Contacts, do the following:
Your Mail inbox will be displayed by default.
To access your Favorites and Photos, do the following:
Do I need to return the MSN TV set-top box to Microsoft after the service ends?
No. The MSN TV set-top box is yours to keep. If you plan on discarding your set-top box, we highly recommend that you recycle it. Most cities offer electronics recycling. You will need to check your area to find out what’s available.
What if I have specific questions regarding the MSN TV service?
Please see the Closure FAQ for MSN TV at http://www.msntv.com/msntv/ClosureFAQ.asp.
What if I have specific questions regarding the MSN TV 2 service?
Please see the Closure FAQ for MSN TV 2 at http://www.msntv.com/msntv2/ClosureFAQ.asp.
How can I tell if I have an MSN TV or MSN TV 2 set-top box?
If you have an MSN TV 2 set-top box, it will say “msntv 2” on the front of the box.
Can I contact Customer Service after the service ends?
If you have any general (non-technical) questions or billing questions, you can contact Customer Service until January 15th, 2014 at:
You can also call these numbers for assistance with signing up for alternative services through January 15th, 2014.
If you have any technical questions, online support is provided at http://answers.microsoft.com.
Is there a website I can go to for support after the service ends?
Yes. The Microsoft Community website offers a wealth of information. You can find answers to you some of your questions or ask a question on a wide variety of topics, including resetting your password, email, favorites, and photos. Simply go to http://answers.microsoft.com and start your search.
I use dial-up to connect to the internet. What should I do to retain my internet service?
We are offering the MSN Dial-up service free, from July 1st through December 31st, 2013, for those of you who are MSN TV paying subscribers. This can be used to connect to the internet from a computer. After December 31st, 2013, the dial-up service will end unless you elect to sign-up for a subscription. If you do, the regular subscription rates will apply. All you need to do to get the free offer is go to http://get.msn.com/msntv.aspx from a computer and sign up. You can also call the toll-free number 800-469-3288 to sign up over the phone. You will need to have your Microsoft account username and password ready.
I am a One Plan subscriber. Will my One Plan subscription also be ending on September 30th?
No. Your dial-up subscription will not be affected. You will still be able to use dial-up from a computer after the MSN TV service closure. Note that you will not be eligible for the free offer.
I am an MSN Dial-up subscriber. Will my MSN Dial-up subscription also be ending on September 30th?
No. The MSN Dial-up subscription is entirely separate from the MSN TV service. The MSN TV service closure will not affect this subscription at all. Note that you will not be eligible for the free offer.
I use broadband to connect to the internet. Are there any offers for broadband users?
We are offering the MSN Premium service free for up to six months, from July 1st through December 31st, 2013, for those of you who are MSN TV 2 paying subscribers. This is a similar service to MSN TV 2 that you access from a computer. After December 31st, 2013, the Premium service will end unless you elect to sign up for a monthly or yearly subscription. If you do, the regular subscription rates will apply. For more details on MSN Premium, you can visit http://get.msn.com/msntv.aspx from a computer. You can also call the toll-free number 866-466-7688 for more details or to sign up over the phone. You will need to have your Microsoft account username and password ready. Note: If you are already an MSNIA customer, you will not be eligible for the free offer.